Privacy Policy & SMS Terms of Service

Perfect Pipe Plumbing Website Privacy Statement & SMS Terms of Service

Effective Date: July 12, 2026

Perfect Pipe Plumbing, LLC (“Perfect Pipe Plumbing,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy & SMS Terms of Service explains how we collect, use, disclose, store, and safeguard your information when you visit our Website, use our services, communicate with us, or otherwise interact with Perfect Pipe Plumbing.

By accessing our Website, requesting services, communicating with us, or providing your information, you acknowledge that you have read and understand this Privacy Policy & SMS Terms of Service.

This Privacy Policy & SMS Terms of Service should be read together with our Website Terms of Use. Customers who authorize plumbing services are also subject to our Customer Service Agreement & Terms of Service, where applicable.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Contact us
  • Request service
  • Schedule an appointment
  • Request an estimate
  • Submit a Website form
  • Send us an email or text message
  • Speak with our office
  • Communicate with our technicians
  • Otherwise interact with our Website or services

Personal Information

Personal information may include:

  • Name
  • Phone number
  • Email address
  • Service address
  • Billing address
  • Service request details
  • Payment-related information necessary to process transactions
  • Photographs or documentation voluntarily provided by you
  • Any additional information you choose to provide

Communication Information

Communication information may include:

  • Phone call recordings where permitted by law
  • Caller ID information
  • SMS or text message history
  • Email correspondence
  • Customer support communications
  • Service-related communications

Payment Information

Payments may be processed through secure third-party payment processors. We may receive transaction details necessary to process your payment; however, Perfect Pipe Plumbing does not store full credit card numbers on its own systems.

Automatically Collected Information

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring websites or URLs
  • Cookies and similar technologies
  • Other Website usage information

2. How We Use Your Information

We may use your information to:

  • Provide plumbing services
  • Schedule appointments
  • Confirm appointments
  • Dispatch technicians
  • Prepare estimates
  • Deliver invoices
  • Process payments
  • Respond to customer inquiries
  • Provide customer support
  • Communicate regarding repairs, installations, maintenance, warranty matters, and service updates
  • Improve our Website and customer experience
  • Analyze Website performance and visitor activity
  • Conduct internal marketing and advertising
  • Send promotions or service updates where permitted by law
  • Maintain business records
  • Protect our legal rights
  • Comply with applicable laws and regulations

We use personal information only as reasonably necessary to operate our business and provide requested services.

3. SMS Terms of Service

By providing your mobile telephone number and consenting to receive text messages, you agree to receive SMS communications from Perfect Pipe Plumbing.

Types of Messages

Messages may include:

  • Appointment confirmations
  • Appointment reminders
  • Dispatch notifications
  • Technician arrival updates
  • Estimates
  • Invoices
  • Customer service communications
  • Warranty communications
  • Service follow-up messages
  • Promotional and marketing messages where permitted by law

Message Frequency

Message frequency varies depending on your service requests, appointments, communication preferences, and interactions with Perfect Pipe Plumbing.

Message and Data Rates

Message and data rates may apply according to your wireless carrier’s plan.

How You May Opt In

You may opt in by:

  • Submitting a form through our Website
  • Requesting service
  • Scheduling an appointment
  • Providing verbal consent
  • Sending us a text message
  • Selecting an SMS consent option where available

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you may receive one final confirmation message confirming your request.

Help Instructions

For assistance, reply HELP to any text message or contact us directly:
Phone: (423) 325-4137
Email: service@perfectpipeplumbing.com

Consent Not Required

Your consent to receive SMS communications is not required as a condition of purchasing goods or services from Perfect Pipe Plumbing.

SMS Data Protection

Mobile phone numbers, SMS consent, and related communication information are maintained securely and used only for the purposes authorized by you.

Perfect Pipe Plumbing does not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

Wireless carriers are not responsible for delayed or undelivered messages.

4. Call Recording Disclosure

Telephone calls with Perfect Pipe Plumbing may be monitored or recorded where permitted by applicable law for purposes including:

  • Quality assurance
  • Employee training
  • Customer service
  • Service documentation
  • Dispute resolution
  • Business recordkeeping

By communicating with us by telephone, you acknowledge and consent to call monitoring or recording where permitted by law.

5. How We Share Information

Perfect Pipe Plumbing does not sell your personal information.

We may share personal information only when reasonably necessary to:

  • Operate our business
  • Provide requested services
  • Process payments
  • Schedule appointments
  • Support our Website
  • Communicate with customers
  • Comply with legal obligations
  • Protect our legal rights

Service Providers

We may share limited information with trusted third-party service providers who assist with:

  • Payment processing
  • Customer relationship management
  • Scheduling and dispatch
  • Communication services
  • Email services
  • Marketing platforms
  • Website hosting
  • Analytics
  • Advertising services
  • Technology support

These providers are expected to protect your information and use it only as necessary to perform services on our behalf.

Mobile Information

Mobile phone numbers, SMS consent, and SMS communication data are never shared with third parties or affiliates for their own marketing or promotional purposes.

Legal Disclosure

We may disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, employees, or the public.

We may also use information internally for customer communications, marketing, operational improvements, and business administration as permitted by applicable law.

6. Cookies & Tracking Technologies

Perfect Pipe Plumbing uses cookies and similar technologies to help improve the functionality, performance, and user experience of our Website.

These technologies may be used to:

  • Improve Website functionality
  • Analyze Website traffic and visitor behavior
  • Remember user preferences
  • Improve customer experience
  • Measure advertising performance
  • Support marketing and remarketing efforts
  • Maintain Website security

We may also utilize third-party analytics and advertising services, including services such as Google Analytics and advertising pixels, to better understand how visitors interact with our Website and to improve our Website and advertising effectiveness.

You may disable cookies through your browser settings; however, doing so may limit certain Website functionality.

7. Data Security

Perfect Pipe Plumbing implements reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, or destruction.

Safeguards may include:

  • Secure servers
  • Encryption technologies where appropriate
  • Access controls
  • Secure third-party service providers
  • Internal administrative safeguards

Although we implement reasonable security measures, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure. Accordingly, while we strive to protect your personal information, you acknowledge that no security system is infallible, and you provide information at your own risk.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide requested services
  • Maintain customer and business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Protect our legal rights

Retention periods may vary depending upon the type of information collected and applicable legal, accounting, operational, warranty, insurance, or business requirements.

9. Your Privacy Rights

Depending upon your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of personal information where permitted by law
  • Opt out of certain marketing communications
  • Request additional information regarding our privacy practices

To submit a privacy-related request, please contact us using the information provided at the end of this Policy.

10. Children’s Privacy

Our Website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

If you believe that a child has submitted personal information through our Website, please contact us so that appropriate action may be taken.

11. Third-Party Websites

Our Website may contain links to third-party websites for your convenience or informational purposes.

Perfect Pipe Plumbing does not control and is not responsible for the content, security, privacy practices, or policies of third-party websites.

We encourage you to review the privacy policies and terms of any third-party websites that you choose to visit.

12. Geographic Scope

Perfect Pipe Plumbing operates within the United States and currently provides plumbing services primarily throughout portions of Georgia and Tennessee.

If you access our Website from outside the United States, you acknowledge and understand that your information may be transferred to, processed, and stored within the United States, where privacy laws may differ from those of your jurisdiction.

13. Future Revisions

Perfect Pipe Plumbing reserves the right to revise, modify, or update this Privacy Policy & SMS Terms of Service from time to time to reflect changes in our business practices, technology, legal requirements, or operational procedures.

Updated versions become effective upon publication unless otherwise stated.

Your continued use of our Website or services following publication of revised versions constitutes acceptance of the updated Policy.

14. Contact Information

If you have questions regarding this Privacy Policy, our privacy practices, or our SMS Terms of Service, please contact us:

Perfect Pipe Plumbing, LLC
201 Evitt Parkway
Ringgold, Georgia 30736

Phone: (423) 325-4137
Email: service@perfectpipeplumbing.com
Website: perfectpipeplumbing.com