Privacy Policy & SMS Terms

Perfect Pipe Plumbing Website Privacy Statement & SMS Terms of Service

Effective Date: February 24, 2026

Perfect Pipe Plumbing, LLC (“Perfect Pipe Plumbing,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy and SMS Terms of Service explain how we collect, use, disclose, and safeguard your information when you visit our website, perfectpipeplumbing.com, use our services, or communicate with us.

By using our Website or services, or by providing your information, you agree to the terms of this Privacy Policy and SMS Terms of Service. This Privacy Policy works together with our Website Terms of Use.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request service, schedule an appointment, request an estimate, submit a form, communicate with our team, or otherwise interact with our Website or services.

Personal Information may include:

  • Name
  • Phone number
  • Email address
  • Service address
  • Billing address
  • Service request details
  • Message content or other information you choose to provide

Communication Information may include:

  • Phone call recordings where permitted by law
  • Caller ID and phone number
  • SMS or text message history
  • Email correspondence
  • Customer service communications

Payment Information:

Payments may be processed through secure third-party service providers. We may collect billing details, transaction details, and other payment-related information necessary to process transactions. We do not store full credit card numbers on our own systems.

Automatically Collected Information:

When you visit our Website, we may automatically collect certain technical and usage information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website or URLs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

  • Provide plumbing services
  • Schedule appointments
  • Send appointment confirmations and reminders
  • Provide estimates and invoices
  • Send dispatch updates and service notifications
  • Process payments
  • Respond to inquiries and provide customer support
  • Communicate with you about services, repairs, installations, or scheduling
  • Improve our Website, services, design, and performance
  • Analyze visitor behavior to improve user experience
  • Conduct internal marketing and advertising
  • Communicate service offerings, promotions, or updates where permitted by law
  • Maintain business records
  • Comply with legal obligations and protect our rights

3. SMS Terms of Service

By providing your phone number and consenting to receive messages, you agree to receive SMS communications from Perfect Pipe Plumbing, LLC.

Types of Messages:

These messages may include:

  • Appointment confirmations and reminders
  • Dispatch and service notifications
  • Estimates and invoices
  • Customer service responses
  • Service-related communications
  • Promotional and marketing messages

Message Frequency:

Message frequency may vary depending on your interaction with our services, scheduling activity, and communication preferences.

Message and Data Rates:

Message and data rates may apply depending on your mobile carrier and plan.

How You May Opt In:

  • Submitting a form on our Website
  • Providing consent during scheduling
  • Providing verbal consent
  • Sending us a text message
  • Checking an SMS consent box where offered

How to Opt Out:

You may opt out of SMS messages at any time by replying STOP. You may receive a confirmation message, and no further text messages will be sent unless you opt in again.

Help Instructions:

You may reply HELP for additional assistance or contact us directly at (423) 325-4137 or service@perfectpipeplumbing.com.

Consent Not Required for Purchase:

Consent to receive SMS messages is not required as a condition of purchasing services.

SMS Data Protection Statement:

Perfect Pipe Plumbing may send text message updates and responses to customers regarding scheduling, service updates, estimates, invoices, pricing, and services offered through perfectpipeplumbing.com.

Mobile phone information, email, and other contact information are stored securely and used only for the purposes customers consent to when providing that information. We do not share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

4. Call Recording Disclosure

Phone calls may be recorded where permitted by law for purposes including:

  • Quality assurance
  • Training
  • Customer support
  • Service documentation
  • Dispute resolution

By communicating with us by phone, you consent to call recording where permitted by law.

5. How We Share Information

General. We do not sell your personal information.

We may share your information only when reasonably necessary to operate our business, provide services, fulfill your request, support our Website, or comply with legal obligations.

Service Providers.

We may share limited information with trusted third-party service providers that help us operate our business, including providers that perform services such as:

  • Payment processing
  • Customer relationship management
  • Scheduling and service management
  • Communication and messaging services
  • Email and marketing communications
  • Analytics and advertising
  • Website hosting and technical services

These providers are expected to protect your information and use it only as necessary to perform services on our behalf.

SMS and Mobile Information. We do not share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

Legal Disclosure. We may disclose information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, property, safety, users, or the public.

We may use your information internally for our own customer communications and marketing in compliance with applicable law.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve Website functionality
  • Analyze website traffic
  • Improve user experience
  • Support marketing and advertising efforts

We may also use third-party analytics or advertising tools, such as Google Analytics or advertising pixels, to better understand how visitors interact with our Website and to improve performance and advertising effectiveness.

You may disable cookies through your browser settings, though doing so may limit certain Website functionality.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

  • Secure servers
  • Encryption technologies
  • Access controls
  • Use of secure service providers

While we take appropriate steps to help protect personal information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the nature of the information and the legal, accounting, operational, or business reasons for retaining it.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of certain marketing communications

To make a privacy-related request, please contact us using the information listed below.

10. Children’s Privacy

Our Website and services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can take appropriate steps to remove it.

11. Third-Party Links

Our Website may contain links to third-party websites for convenience or informational purposes. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to review the privacy policies of any external sites you visit.

12. Geographic Scope

Perfect Pipe Plumbing operates in the United States and currently provides services in Georgia and Tennessee, with possible expansion into additional states in the future. If you access our Website from outside the United States, you understand and agree that your information may be processed and stored in the United States.

13. Changes to This Policy

We may update this Privacy Policy and SMS Terms of Service from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date or last updated date.

14. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or our SMS Terms, you may contact us at:

Perfect Pipe Plumbing, LLC
201 Evitt Pkwy
Ringgold, GA 30736

Phone: (423) 325-4137
Email: service@perfectpipeplumbing.com
Website: perfectpipeplumbing.com