Effective Date: February 24, 2026
Perfect Pipe Plumbing, LLC (“Perfect Pipe Plumbing,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy and SMS Terms of Service explain how we collect, use, disclose, and safeguard your information when you visit our website, perfectpipeplumbing.com, use our services, or communicate with us.
By using our website or services, or by providing your information, you agree to the terms of this Privacy Policy and SMS Terms of Service.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
Personal Information
- Name
- Phone number
- Email address
- Service address
- Billing address
- Service request details
Communication Information
- Phone call recordings
- Caller ID and phone number
- SMS/text message history
- Email correspondence
- Customer service communications
Payment Information
Payments are processed through secure third-party service providers. We may collect billing details, transaction details, and payment-related information necessary to process transactions. We do not store full credit card numbers on our own systems.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of visits
- Referring website
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Provide plumbing services
- Schedule appointments
- Send appointment confirmations and reminders
- Provide estimates and invoices
- Send service and dispatch updates
- Process payments
- Respond to inquiries
- Provide customer support
- Improve our website and services
- Conduct internal marketing and advertising
- Communicate service offerings and promotions
- Maintain business records
- Comply with legal obligations
3. SMS Terms of Service (10DLC Compliant)
By providing your phone number and consenting to receive messages, you agree to receive SMS communications from Perfect Pipe Plumbing, LLC.
Types of Messages
These messages may include:
- Appointment confirmations and reminders
- Dispatch and service notifications
- Estimates and invoices
- Customer service responses
- Service-related communications
- Promotional and marketing messages
Message Frequency
Message frequency may vary based on your interaction with our services.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opt-In Methods
You may opt in to SMS messaging by:
- Submitting a form on our website
- Providing consent during scheduling
- Providing verbal consent
- Sending us a text message
- Checking an SMS consent box
Opt-Out Instructions
You may opt out at any time by replying:
STOP
You will receive a confirmation message and no further messages will be sent unless you opt in again.
Help Instructions
You may reply:
HELP
or contact us directly at:
423-713-8091
[email protected]
Consent Not Required for Purchase
Consent to receive SMS messages is not required as a condition of purchasing services.
SMS Data Protection Statement
Perfect Pipe Plumbing sends text message updates and responses to consumer customers about pricing and products offered at perfectpipeplumbing.com.
Mobile phone information is stored securely and will not be shared with third parties or affiliates for their marketing or promotional purposes.
Mobile phone, email, and other contact information is used only for the purposes customers consent to when sharing it with Perfect Pipe Plumbing.
4. Call Recording Disclosure
Phone calls may be recorded for purposes including:
- Quality assurance
- Training
- Customer support
- Service documentation
- Dispute resolution
By communicating with us by phone, you consent to call recording where permitted by law.
5. How We Share Information
We do not sell your personal information.
We may share your information with trusted third-party service providers that assist in operating our business, including providers that perform services such as:
- Payment processing
- Customer relationship management
- Scheduling and service management
- Communication and messaging services
- Email and marketing communications
- Analytics and advertising
- Website hosting and technical services
These providers are authorized to use your information only as necessary to provide services on our behalf.
We do not share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes.
We may use your information internally for our own marketing and customer communications in compliance with applicable laws.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Improve user experience
- Support marketing and advertising efforts
You may disable cookies through your browser settings.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:
- Secure servers
- Encryption technologies
- Access controls
- Secure service providers
However, no system can guarantee complete security.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
9. Your Privacy Rights
You may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
To make a request, contact:
10. Children’s Privacy
Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children under 13.
11. Geographic Scope
Perfect Pipe Plumbing operates in the United States and currently provides services in Georgia and Tennessee, with planned expansion into additional states.
12. Changes to This Policy
We may update this Privacy Policy and SMS Terms of Service periodically.
Updates will be posted on this page with a revised effective date.
13. Contact Information
Perfect Pipe Plumbing, LLC
201 Evitt Pkwy
Ringgold, GA 30736
Phone: 423-713-8091
Email: [email protected]
Website: perfectpipeplumbing.com